Make sure the computer is connected directly to our feed and unplug the power cord from the router so that it no longer broadcasts a WiFi hotspot.If the connection still doesn’t come up, further troubleshooting will be required.

Contact the router vendor for further support. If the connection comes up, you have a problem with the router.So, the cable will run from where the installer placed the cable directly into your computer. Unplug the Ethernet cable (Looks like a big fat phone cord) from the Internet, WAN or Link port (each router is a little different – yours may have a different label) and plug that cable directly into your computer. If still no connection, try bypassing the router, if you have one.Shut down your computer for 10 seconds and start it back up.Plug it back in and wait for it to finish booting up.

If you have a router, unplug its power cord for 10 seconds.If the lights all look good, proceed to next step. Also, try plugging it into a different power source. If it appears to be, try looking for the GFI switch and make sure it isn’t tripped.

If the Battery light is red or all the lights are red, make sure that the battery backup is plugged into an active power source. The AC and Output lights should be green and the Battery light should be dark. It will be about the size of a shoebox, beige in color with the words Cyberpower or APC on it. You may find it on your garage, utility room, mud room, closet, etc.

Check the Battery Backup and make sure it’s got power.

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